Forensic Policy Audits

The policy sold in 2009 isn't performing like the illustration said it would. Someone has to find out why before the client does.

In-force life insurance policies age quietly. Interest rate environments shift, cost of insurance charges increase, dividend scales get cut, and clients keep paying premiums assuming everything is on track, because nobody told them otherwise. By the time a lapse notice or a lower-than-expected death benefit surfaces the problem, the client is angry, the producer is exposed, and there's no time left to fix it cleanly.

A forensic policy audit catches this before it becomes a crisis. We go back into the file, the illustration, the in-force ledger, and the carrier's current performance data, and we tell you exactly where the policy stands and what happens if nothing changes.  

A large share of in-force universal life business written in the 1990s and 2000s was illustrated using crediting assumptions that never materialized. Those policies are aging into the years where underperformance becomes visible, right as clients are approaching retirement and relying on that death benefit or cash value for the purpose it was originally sold to serve. Carriers are not calling clients to flag this. Producers who inherited blocks of business from a predecessor, an agency acquisition, or a book purchase are often sitting on policies they've never personally reviewed.

If you don't know which policies in your book are quietly failing, your clients don't either, and that's the conversation nobody wants to have reactively.