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    • Home
    • Life & Annuity
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    • Services
    • Where we can help
      • Business Consulting
      • Concierge Case Management
      • Premium Finance
      • Annuity
      • Long-Term Care (LTC)
      • Forensic Policy Audits
      • Underwriting Consulting
      • Case Rescue & Recovery
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Guiding Ventures
  • Home
  • Life & Annuity
  • Business Consulting
  • Services
  • Where we can help
    • Business Consulting
    • Concierge Case Management
    • Premium Finance
    • Annuity
    • Long-Term Care (LTC)
    • Forensic Policy Audits
    • Underwriting Consulting
    • Case Rescue & Recovery
    • Back Office Training

Concierge Case Management

You don't have a back office. You have a phone that doesn't stop ringing.


Every producer needs someone tracking cases, following up with carriers, and keeping clients updated. Most producers don't have that person. So the follow up happens between appointments, the status update gets sent after the client already called twice, and the case that needed one more push sits untouched because there simply wasn't time.


That's not a staffing problem you have to solve before you can grow. It's the gap we fill.


We become your back office. Every case, from submission to inforce, gets tracked, followed up on, and managed the way it would be if you had a dedicated team behind you, because for the length of that case, you do.

Man in suit putting on white glove.

What Concierge Case Management Actually Involves

Full Case Tracking

Every case in your pipeline gets logged and monitored from submission through delivery, so nothing sits unchecked because it fell out of view on a busy week. 

Carrier Follow Up

We stay on top of outstanding requirements, pending decisions, and carrier timelines, so a case never stalls simply because nobody had time to make the call. 

BGA Communication Management

Whether you work with a single BGA or place business across several, we manage the back and forth directly, status requests, requirement lists, follow up calls, so you're not the one relaying messages between a carrier's desk and your own client. 

Client Status Updates

Clients get proactive, honest updates on where their case actually stands, not a call back three days later because the question got buried in your inbox. 

Requirement and Documentation Management

APS requests, forms, and follow up paperwork get tracked and chased down as they come in, so a missing signature doesn't turn into a two week delay. 

Escalation and Problem Solving

When a case hits a snag, a rating question, a stalled underwriter, a nervous client, we handle it directly or flag it to you with enough context to make a fast decision, not a vague heads up. 

Why This Matters Now More Than Ever

Growing a book of business and personally managing every case are two different jobs, and most producers are only staffed for one of them. That gets harder when cases are spread across multiple BGAs, each with their own contacts, systems, and follow up rhythms to keep straight. Hiring and training a full time back office takes time and money most solo producers and small teams don't have room for, especially while still building the book that back office would eventually support.


You either pay to build that infrastructure or you pay for it in sweat equity. And sweat equity is the time you could have spent growing your book instead.

Man in suit putting on white glove.

Who This Is For

Producers and BGAs without a dedicated back office, or with one that's stretched too thin to give every case the attention it needs. This is also common ground for producers placing business across multiple BGAs who need one consistent point of contact managing all of it, and for anyone scaling fast enough that case volume has outpaced what they can personally track. 

How It Works

Send us your current pipeline, and which BGAs you're working with, and how cases are being tracked today, if at all. We'll show you what concierge case management looks like for your specific book, and start managing cases the way we do. 

Start Concierge Case Management

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